Refund policy

Returns & Refunds Policy

Effective date: [Insert date]. This policy applies to purchases made from My Store. If you have any questions, contact us at ahmad3388668899@gmail.com.

Overview

Thank you for shopping with My Store. We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items within the stated window for a refund, exchange, or store credit according to this policy.

Refunds are issued to the original payment method in Jordanian Dinars (JOD) where possible. If the original method is not available, a store credit may be issued at our discretion.

Eligibility & timeframes

  • Return window: 30 days from the delivery date on your order.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Special cases (e.g., damaged or defective items) may be eligible for a full refund or replacement even if outside the standard window, subject to review.

Non-returnable items

  • Gift cards and downloadable software or digital downloads after delivery.
  • Final sale items or items marked as "Non-Returnable" at the time of purchase.
  • Customized or personalized items where the customization is part of the product description.

How to start a return

  1. Contact us within the return window at ahmad3388668899@gmail.com with your order number and item(s) you wish to return.
  2. You will receive an RMA (Return Merchandise Authorization) number and the return address.
  3. Package the item securely in its original packaging and attach the RMA number clearly on the outside of the parcel.
  4. Ship the item to the address provided. You are responsible for return shipping costs unless the item is damaged, defective, or we made an error.
Note: We reserve the right to refuse returns that do not meet the above criteria or arrive without a valid RMA.

Refunds, processing times & methods

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to the original payment method in JOD within 5–7 business days after inspection or receipt of the item.
  • Store credit or an exchange may be issued at our discretion where applicable.

Exchanges

  • We offer exchanges for the same item in a different size/color or an item of equal value where stock permits.
  • To initiate an exchange, please contact us within the return window with your order number and exchange request.

Damaged or defective items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will cover the return shipping costs and offer a replacement or full refund at your option.

Return shipping costs

  • Customers are generally responsible for return shipping costs. If the item is damaged, defective, or sent in error by us, we will cover return shipping costs.
  • For international shipments, we will issue refunds in JOD to the original method where available; currency conversions may apply by the payment provider.

Additional notes

  • Shipping charges are non-refundable once an item has shipped, except in cases of error on our part.
  • We may require proof of purchase (order number, receipt) to process returns.
  • We may update this policy from time to time. The latest version will be posted on our policy page and will apply to orders placed after the update.

Contact us

If you have questions about our returns policy or a specific order, please reach out to us at ahmad3388668899@gmail.com.

Updated policy: [Insert date]. This policy governs returns for purchases made on My Store. For any exception requests, please contact our support team